Our Privacy Statement relating to online ticketing sales and email communications with non-members.

The committee of the Friends of Valentines Mansion (FOVM) respect the rights of its customers booking FOVM events online and their personal details, and are in full agreement with the principles outlined in the Data Protection Act, the Privacy Act and GDPR. In the interest of honesty and transparency, we sincerely hope that this privacy notice is clear, concise and informative.

1) What information do we gather?

The only mandatory information we ask for is the minimum which is needed to complete the ticket sale i.e.  requiring that you provide us with your full name and e-mail address.  Payment is handled separately, and securely, through TICKETSOURCE, so those details are never gathered by us and we never have access to them.

2) How do we process this information, and for what purpose?

At present, we require these personal details for a number of reasons.  We need your full name and e-mail address so we may be able to send you tickets electronically, so we can re-issue you tickets and possibly offer refunds if necessary, and we also require this information for our own record keeping. We may also use your email address to send you promotional material about other related matters, unless you choose not to opt in to receive these.

3) Who will we share this information with?

We do not share the information we collect with any third party apart from TICKETSOURCE, who host the site and hold this information for us; if you are not already a Member of FOVM and have opted in to hear from us, we may also share your data with the email marketing platform “MailChimp” in order to send you details of our activities and how to join us.  TICKETSOURCE and MailChimp are also subject to the Data Protection Act and the Privacy Act in the same manner we are.

4) How do we protect your information?

We follow the GDPR recommendations for our own data security.  A full version of our privacy policy is available from our Data Protection Officer R. Small  info@valentines.org.uk

5) What rights do you have to access, change or remove your information?

You have the right to a copy of the information we’ve collected from you.  Additionally, you are entitled to have your personal data or inaccurate personal data deleted or rectified. In fact, we welcome any amendments you may suggest, as it is also our obligation to keep any data we collect as accurate as reasonably possible.  You may contact us at info@valentines.org.uk

Last updated October 2019